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From Bylaws to Bots: Toronto's 311 Gets an AI Upgrade
Toronto's 311 Customer Experience Division is piloting two AI tools: an internal research assistant for staff and a public-facing chatbot for residents…
Apr 18
1
From Bylaws to Bots: Toronto Parks & Rec's AI Playbook
Toronto's Parks & Recreation division is using AI to make smarter, data-informed programming decisions — better for staff, and better for the…
Apr 11
1
From Bylaws to Bots: Using AI To Cut Building Permit Approvals By 50%
Toronto is entering the AI era — and building permits are first. Discover how the City's new PreCheck app could cut permit approval times by 50%.
Apr 4
2
1
July 2023
Transforming the Customer Experience: Exploring 3-1-1 Across North America
In our inaugural series, “Transforming the Customer Experience“, we delve into the remarkable journey of 3-1-1, the revolutionary system that changed…
Jul 31, 2023
Transforming the Customer Experience: The Evolution of 3-1-1
In our inaugural series, “Transforming the Customer Experience“, we delve into the remarkable journey of 3-1-1, the revolutionary system that changed…
Jul 17, 2023
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